Your feedback is crucial for Ticarium to provide a safer, more stable and higher quality gaming experience. You can report technical errors, software issues or security vulnerabilities you encounter during gameplay directly to our team through the in-game support system.
If you discover a bug or security vulnerability, you can follow these steps:
Click the Support button in the game.
Create a new support request from the support screen that opens.
Describe the issue you encountered in as much detail as possible.
Add screenshots or additional information explaining how the issue occurred, if available.
Submit your request to start the review process.
To help our support team review the issue faster, we recommend sharing the following information in your report:
What the error is,
Which section the error occurred in,
Steps taken to reproduce the error,
When the error occurred,
Screenshots or video recordings if available.
The more detailed the information you share, the faster we can identify and resolve the issue.
If you discover any vulnerability that could affect game security, it is important that you share this information with our team only through the in-game support system.
Sharing security vulnerabilities with other players, publishing them on social media platforms, or exploiting them may be considered against community guidelines as it could negatively impact game security.
All error and security vulnerability reports submitted are regularly reviewed by our support team. If necessary, additional information may be requested or we may contact you to verify the issue.
Verified technical errors and security vulnerabilities are communicated to the development team according to their priority status and efforts are made to resolve them as soon as possible.
Important: The only official reporting channel for all technical errors, software issues, and security vulnerabilities in the game is the in-game Support system. Reporting your issues through this channel will ensure they are evaluated in the fastest and most effective way.
