Our support team may request some information so we can verify that you are the real owner of your account and securely return your account to you.
Sharing as much accurate information as possible will speed up the verification process of your account.
The following information may be requested during your account recovery request:
The Company name / Account ID
First payment / purchase order number and payment receipt
Google Play: GPA-...
App Store: M-...
Account registration date (can be approximate)
One or more of the email addresses
The country / region
The device name or model
Company headquarters
Current company value (estimated)
Total spending amount (estimated)
Last login date
Device name or model of last login
This information is being requested to verify the true owner of the account and to prevent unauthorized persons from accessing other players' accounts. When deemed necessary, our support team may also request additional information or documents.
Important: It is recommended that you share accurate and complete information as much as possible so that the account recovery process can be completed more quickly. In particular, the first purchase, order number, the name or model of the device on which the account was first created, and the payment receipt are considered important evidence in verifying account ownership.
