If you experience freezing, stuttering, or performance drops during gameplay, you can improve your gaming experience by applying the suggestions below.
Applications that remain open for long periods can experience temporary performance issues. Completely closing and reopening the game can resolve many problems.
Applications running in the background can increase your device's processor and RAM usage. By closing unnecessary applications, you can allocate more system resources to the game.
Restarting your device can resolve temporary system errors and improve performance.
It is important that the version you are using is current. New updates may include performance improvements and bug fixes.
Keeping your device's operating system up to date can help the game run more smoothly.
Insufficient free storage space on your device can cause performance issues. It is recommended to keep sufficient free space if possible.
Slow or unstable internet connection can cause freezing or lag. If possible, use a more stable Wi-Fi connection or a strong mobile data connection.
Power saving modes enabled on some devices can limit processor performance. Turning off this mode while gaming can provide better performance.
If the performance issue continues despite following the steps above, you can contact us through the Support section in the game. Sharing the following information in your support request will speed up the review process:
Device brand and model,
Operating system version,
Game version,
When the issue occurred and which section it happened in,
Screenshots or video recordings if available.
Important: Performance issues can arise from many different factors such as device specifications, operating system, background running applications, and internet connection. Performing regular updates and optimizing your device will provide a smoother gaming experience.
