If you do not confirm the order during the purchase or if your order is canceled for any reason, you will not be charged any fees.
During this process, a pre-authorization may have been made from the credit card registered in Google Play Store. This pre-authorization will be removed after some time or refunded to you.
Google can cancel purchases in cases like card limits, name mismatches on the card, or billing address discrepancies. It's your responsibility to correct this information.
In some cases, banks can decline payments. In such cases, it may be helpful to contact the bank associated with your card.
If you've gone through all these processes and purchased the product, and the fee has been charged and not refunded, please contact us. To provide faster support, send us a screenshot of the in-game company name, Ref Code, and the invoice or order confirmation email related to your order.
Make sure the transaction ID is clearly visible in the order screenshot (it is in the format GPA.XXX-XXX-XXX-XXXXX).
