If you think there’s an issue with the packages you bought in our game through Google Play/App Store, please first contact us by clicking the Support button in the game.
If you request a refund through these platforms and your refund is approved, your bar balance will go into the negative by the value of the refunded package.
When your bar balance goes negative, your account is temporarily restricted and your access to the game is locked. To be able to continue playing the game again, you need to buy a bar package to bring your balance back into positive.
You can’t play the game until your balance is positive again.
Also, additional penalties may be applied for players who make multiple refund requests.